FAQs
Still need help? If you still can't connect or your speeds fall short of what is listed on this page, call us at 1-877-746-0909. It's best if you can call from a different phone than the one you are having issues with. You can also schedule a callback or message us during available hours.
Is T-Mobile down in Florida? ›
User reports indicate no current problems at T-Mobile
T-Mobile offers mobile phone and mobile internet service, including text messages (SMS) and voice mail, to individuals and businesses.
Why is the T-Mobile cell service not working? ›
Registered to T-Mobile network, but no signal: The problem is likely low or no coverage. If the coverage map showed good coverage, try switching to 2G or turning off LTE. T-Mobile network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset.
How do I report a dead zone on T-Mobile? ›
Dial 611 from your T-Mobile phone, or 1-800-937-8997 from any other phone.
How do I contact T-Mobile troubleshooting? ›
Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call.
How do I report bad service to T-Mobile? ›
Please call 1-800-937-8997 or 611 from your T‑Mobile phone. You may also write to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. For media requests, commercial questions or customer service inquiries, visit our Contacts page.
Does T-Mobile operate in Florida? ›
Sprint) cellular data network in Orlando, Florida, United States. This map represents the coverage of T-Mobile (inc. Sprint) 2G, 3G, 4G and 5G mobile network in Orlando.
Is T-Mobile down in Houston? ›
No, we are not detecting any problems with T-Mobile right now. The last outage detected for T-Mobile was on Monday, September 9, 2024 with a duration of about 1 hour.
How do I refresh my T-Mobile signal? ›
Powering off your device for at least 5 minutes will guarantee the connection to the network is refreshed on the network when it reconnects.
Why am I suddenly getting no cell service? ›
Why Do I Suddenly Lose Service at Random Times? Suddenly losing cell service in places where you used to have a reliable connection can be the result of a network outage or new construction blocking your cell tower. Congestion and a connection stuck to a distant cell tower can also cause random service issues.
Restore
- Access the T-Mobile or T Life app on your device.
- Select the Manage Tab.
- Select Manage All and choose the desired line.
- Select Device Details and navigate to the Device Security section.
- Choose to Restore suspended line or Report device found.
A: To fix the “Mobile Network Not Available” issue, you can try restarting your phone, checking Airplane mode settings, reinserting your SIM card, updating your phone's software, checking network coverage, resetting network settings, or contacting your mobile service provider for assistance.
Why does T-Mobile have dead spots? ›
We're constantly working to improve our network, but some areas may have no coverage due to inaccessible landscape, physical barriers, or places where our towers can't reach.
How can I speak to a live person at T-Mobile? ›
Contact Us
- General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. ...
- T-Mobile High Speed Internet Support.
- International Callers.
- Contact us - TTY.
If the RF signal is too far or is blocked by obstacles, then a cell phone dead area is created. The most common culprits are: Cell Phone Tower Distance : RF signals can only travel so far, the further away you are from cell towers the weaker the signal becomes till it eventually disappears.
How do I talk to a live person at T-Mobile customer service? ›
See how it's going here. You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.
What is 611 T-Mobile? ›
